Privacy Policy

Red Marker Properties (“Red Marker”, “we”, “us”) is a property marketplace operated by Retenvo Technologies Limited, a company incorporated in Nigeria. We run the website at redmarker.ng, the Red Marker web app and the services connected to them (together, the “Platform”).

For the personal information described in this policy we are the data controller: we decide why and how it is used. We process it in line with the Nigeria Data Protection Act 2023 (NDPA) and, where they apply to you, the EU and UK General Data Protection Regulations.

Information you give us

• Account details. Your name, email address, phone and WhatsApp numbers, password (stored only in scrambled, hashed form), profile photo and whether you use Red Marker as a customer or an agent.
• Agent and agency details. Business name, agency profile, logo, bio, office location, and registration details such as a CAC number.
• Identity and business verification. To verify agents and agencies we collect a government-issued ID, a selfie or short liveness video, and business documents. This can include biometric data (a face scan compared with your ID photo), which is sensitive personal data. We only collect it with your consent, when you start verification.
• Listings. Property details, prices, photos, addresses and locations that agents publish.
• Activity on the Platform. Offers and counter-offers, enquiries, property requests, posts and messages in the Request Room, saved homes, and what you follow.
• Payments. When you buy coins we record the amount, bundle, reference and status of each payment. Your card or bank details go straight to our payment provider; we never see or store them.
• Messages to us. What you send our support team, and our replies.

Information collected automatically

• Device and log data. IP address, browser and device type, operating system, pages requested, the time of each request, and error logs.
• Sign-in sessions. A token that keeps you signed in on each device, and when it was last used.
• Notifications. If you allow browser notifications, the push subscription your browser gives us, and your email and push preferences.
• Analytics. We use Google Analytics, through Google Tag Manager, to see how visitors use the site: pages viewed, how long visits last, the device and browser, approximate location (city or region, from your IP address), and how you arrived (for example from a search engine). It uses cookies with random identifiers, not your name or contact details.

We do not use advertising trackers, we do not let Google use this data for advertising or ad personalisation, and we do not collect your precise location from your device.

We use personal information only where the law gives us a basis to do so:

• To provide the Platform (contract). Creating your account, publishing listings, delivering offers, enquiries, requests and messages, running coin purchases and balances, and sending the notifications that come with them.
• To keep people safe (legitimate interests and legal obligation). Verifying agents and agencies, reviewing listings before they go live, preventing fraud, scams, spam and abuse, keeping conversations on the Platform safe, and securing accounts.
• To meet the law (legal obligation). Keeping financial records, responding to lawful requests from regulators, courts and law enforcement, and meeting identity-verification and anti-money-laundering duties.
• To improve Red Marker (legitimate interests). Fixing bugs, understanding which features work and which pages people find useful, and planning new ones, using our own server records and Google Analytics.
• With your consent. Processing biometric data for verification, sending browser push notifications, and any marketing messages. You can withdraw consent at any time.

AI-assisted features

Some features help you write listings and requests or answer questions with artificial intelligence. When you use them, the text and details you provide are sent to our AI provider to produce a draft. You always review the result before anything is published, and we do not use AI to make decisions that have legal or similarly significant effects on you.

• Listings and agent profiles. Are public: listing details and photos, and the agent's name, photo, agency and verification badge.
• Your contact details. Are not shown publicly. They are shared with the other side of a conversation only when you choose to reveal them, or when a step you take (such as accepting an offer) needs it.
• Property requests and Request Room posts. Are visible to signed-in users and agents so they can respond, together with your display name.
• Offers, enquiries and messages. Are visible to the people in that conversation, and to our staff when needed for safety, support or a dispute.

We do not sell your personal information or share it for advertising. We share it only with:

• Service providers who work for us. Hosting, content delivery and file storage (Cloudflare); email delivery (Amazon Web Services); identity and business verification (Didit); payment processing (Payinto); AI drafting and website analytics (Google); and the push services built into your browser (such as Google, Apple and Mozilla). They may use the information only to provide their service to us, under contract and appropriate safeguards.
• Other users. As described in “What other users can see”.
• Authorities. When the law requires it, or to protect the rights, property or safety of our users, the public or Red Marker.
• A buyer of our business. If Red Marker or Retenvo Technologies Limited is merged, sold or reorganised, under the same protections described here.

Some of our service providers store or process information outside Nigeria, for example in the European Union or the United States. When that happens we rely on the safeguards the NDPA and the Nigeria Data Protection Commission recognise, such as adequacy decisions and contractual clauses, so your information keeps a comparable level of protection.

• Your account. For as long as it is open. When you ask us to delete it, we remove it from active use within a reasonable period.
• Listings and requests. Listings expire at the end of their paid period and requests close after their expiry date; we keep them in your history until you delete your account.
• Verification records. For as long as identity-verification and anti-money-laundering rules require after your account closes.
• Payment and coin records. For as long as tax and accounting law requires.
• Sign-in sessions. A session left unused for 18 months stops working and is deleted. Admin sessions end after a working day.
• Security logs. For a short period, unless we need them to investigate an incident.

We encrypt information in transit, store passwords only as one-way hashes, limit staff access to what each role needs, review agents before they can transact, and sign out every session when a password is reset. No system is perfectly secure, so please use a strong, unique password and tell us straight away at support@redmarker.ng if you think your account has been misused. If a breach is likely to put you at risk, we will tell you and the regulator as the law requires.

Under the NDPA (and, where they apply, the EU and UK GDPR) you can ask us to:

• give you a copy of the personal information we hold about you;
• correct information that is wrong or incomplete (you can edit most of it yourself in your account settings);
• delete your information or your account;
• restrict or object to how we use it, including for direct marketing;
• send it to you or another provider in a portable format;
• withdraw a consent you gave, without affecting what we did before; and
• not be subject to decisions made only by automated means that significantly affect you.

Email support@redmarker.ng with the subject “Data protection request”. We may need to confirm your identity first, and we will reply within the time the law sets. You can turn email and push notifications on or off at any time under Settings → Notifications.

If you are unhappy with how we handled your information, you can complain to the Nigeria Data Protection Commission, or to your local data protection authority if you live in the EU or UK. We would appreciate the chance to put things right first.

We use your browser's storage for things the Platform needs to work: keeping you signed in, remembering your preferences, and letting the app work when you are briefly offline. We also use Google Analytics cookies to measure how the site is used (see “Information we collect”). We do not use advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings, or opt out of Google Analytics on every site with Google's opt-out add-on. Clearing your browser data also signs you out.

Red Marker is for adults. You must be at least 18 to create an account, and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

We may update this policy as Red Marker changes or the law requires. We will change the date at the top and, for significant changes, tell you by email or in the app before they take effect. Please also read our Terms of Use.

Red Marker Properties, operated by Retenvo Technologies Limited, Nigeria. Email support@redmarker.ng.